Terms of Sale

Whether for a few hours or a full day, you can hire the whole of SPASIBA for your colleagues or your best clients. Please don't hesitate to contact us for further information.

If you need to cancel a treatment, please give us 24 hours' notice, or we will have to bill you for the entire cost of the treatment. Gift vouchers are valid for a maximum of 6 months and are non-refundable.

Access to the spa is for over 16s only. SPASIBA will not be held responsible for the loss or theft of personal belongings in the Spa

  General Terms and Conditions for Online Orders of Gift Certificates and Products

Article 1: Identification of the Vendor
Head Office: 1135 Chaussée de Waterloo, 1180 Uccle
Place of Business: 47 Boulevard de Waterloo, 1000 Brussels
Business number: 0466.865.156

Article 2: Scope of Application
These General Terms and Conditions apply to every purchase of gift certificates valid at SPASIBA or of products available on the website www.spasiba.be.
Article 2: Agreement on the General Terms and Conditions
By clicking on “I have read and accepted the General Terms and Conditions”, the Customer expressly agrees to these General Terms and Conditions after having been asked to read them.

Article 3: Price
The price of the gift certificate is the price that appears on the Certificate and that is mentioned on the website on the day the order is placed.
The price of the product is the price that is mentioned on the website on the day the order is placed, shipping costs, where applicable, to be added.
All prices are quoted in euros, all taxes included.

Article 4: Right of Withdrawal
The customer has the right to withdraw the purchase of a gift certificate or product, without penalty and without stating the reasons, provided Spasiba has been notified of such withdrawal in writing within 14 calendar days from the day after the day of delivery of the product or receipt of the gift certificate.
Any request for renunciation should be sent in writing on a durable medium to the place of business or to the email address.
Spasiba undertakes to refund, within thirty days and free of charge, the amount of the Certificate by transfer to the account provided by the customer. Spasiba undertakes to refund, free of charge, the price of the product by transfer to the account provided by the customer provided that the customer returns the product unused and in its original condition and packaging to Spasiba’s place of business.

Article 5: Method of Payment
Payments are made exclusively using the OGONE system.

Article 6: Online Orders
The customer agrees to the elements of the order by clicking “Send Order”. The order is final when it is sent.
When payment is confirmed, the customer will receive a confirmation of the order by email.
The provision of services or products does not constitute a firm and final offer on the part of Spasiba. The sales contract will not be definitively concluded until receipt of the confirmation email. For the security and the certainty of the customer, Spasiba reserves the right to request additional information and to refuse to complete the order if the response is inadequate. Spasiba may also refuse to complete the order if it appears that the customer intends to resell the products and/or services.

Article 7: Delivery of Order
As soon as payment has been received, Spasiba will send the gift certificate electronically.
The Gift Certificate will be delivered to the email address provided by the customer when the order was placed.
For product purchases, the product will be delivered by post to the address indicated by the customer when the order was placed.
The customer is solely responsible for the accuracy of the address provided and for his or her availability for receipt.

Article 8: Provision Applicable to Gift Certificates
Gift certificates are valid only for the period of time mentioned on them
. Gift certificates are in name and they may not be resold or changed. No refund will be made if the beneficiary of the certificate decides not to use it or uses only part of it.

Article 9: Errors, Warranty, Liability

9.1 Errors: Where Spasiba notes an error in the range of gift certificates and/or products offered on the website and that this error affects the customer’s order, Spasiba will immediately send an email to the customer inviting him or her to change his or her order, including giving the customer the option of cancelling it, if necessary.
The customer may from then on proceed with a new order.

9.2 Warranty and Liability: Spasiba provides no warranty and does not accept any liability for non-performance or defective performance of the contract because of an act or omission of the customer, one of Spasiba’s partners, like the payment intermediary or the post.
Spasiba does not guarantee the quality, the safety or the compliance of the services provided by its partners and invites the customer, in this context, to pursue remedies against the latter.
In any event, Spasiba’s liability is limited to the value of the gift certificate or to the value of the product.
Spasiba undertakes to take every measure to ensure the proper functioning of its internet site. A series of events may affect the proper functioning of the website and result in disruptions, even interruptions of the site, Spasiba accepts no responsibility in the event of interruption or disruption of the service offered, of loss of data or of spread of virus.
If Spasiba can be held liable because of hidden defects within the meaning of Articles 1641 to 1649 of the (Belgian) Civil Code, this liability will be excluded if Spasiba shows that the defect was undetectable.

Article 10: Personal Data
For the purchase of a gift certificate or a product on Spasiba’s website to have legal effect, the customer must expressly consent to personal data (last name, first name, postal address, email address, telephone number and bank details) being processed and stored by Spasiba for the purposes of processing the order and generally, as provided in Spasiba’s privacy policy, as set out here below. The customer is entitled to access, correct or delete his or her personal data stored or processed by Spasiba. Upon request and free of charge, the customer is entitled to oppose processing of his or her personal data.
The customer may exercise, at any time, this right to access, correct or oppose by sending an email to info@spasiba.be or a letter to the following address: SA SPASIBA, Boulevard de Waterloo, 47, 1000 Brussels.

Article 11: Protection of Privacy
Spasiba reserves the right to collect data on the user of its website, including when the user places an order or the use of cookies.
All personal data are intended for internal use by Spasiba. Pursuant to the Law of 8 December 1992 on the protection of privacy as regards the processing of personal data, the customer has the right at any time to access and correct his or her personal data, as well as to refuse if he or she no longer wishes to be informed of Spasiba’s activities.

Article 12: Link and Content of the Site
The Spasiba website may contain links to other sites that do not belong to it. Spasiba may not be held liable for the content of these sites or the consequences of their use.

Article 13: Applicable Law and Competent Courts
These General Terms and Conditions are governed by the Law of Belgium.
Any disputes that may arise from the conclusion, interpretation or performance of these terms and conditions fall within the exclusive jurisdiction of the Courts of the District of Brussels.

Article 14: Nullity of a Clause
The nullity or invalidity of any clause in these Terms and Conditions of sale shall have no effect on the validity or enforceability of the other terms and conditions, only the clause that has been declared null or invalid shall be eliminated.